Kesiapan Digital Command Center dalam Produksi Kebijakan Adaptif: Diagnostik Smart Governance Pemerintah Kota Bima
DOI:
https://doi.org/10.37950/joc.v5i2.762Abstract
Penelitian ini bertujuan menganalisis kesiapan digital Command Center Pemerintah Kota Bima dalam mendukung tata kelola pemerintahan cerdas (smart governance) dan perumusan kebijakan publik yang adaptif. Penelitian menggunakan metode kualitatif dengan pendekatan studi kasus melalui wawancara mendalam, observasi partisipatif, dan studi dokumentasi. Data dianalisis secara tematik berdasarkan kerangka United Nations E-Government Development Index (EGDI), yang mencakup dimensi layanan daring, infrastruktur telekomunikasi, dan modal manusia. Hasil penelitian menunjukkan bahwa Command Center Kota Bima telah memiliki infrastruktur digital dasar berupa jaringan komunikasi, sistem informasi pemerintahan, fasilitas pemantauan, dan dukungan regulasi. Namun, kesiapan digital masih berada pada tahap transisional akibat keterbatasan interoperabilitas sistem antarperangkat daerah, kemampuan analitik data, serta kompetensi sumber daya manusia. Pemanfaatan informasi secara real-time telah mendukung koordinasi lintas sektor, mempercepat respons terhadap permasalahan publik, dan membantu pengambilan keputusan berbasis data, khususnya dalam pelayanan publik, pengelolaan lalu lintas, dan mitigasi bencana. Temuan ini menunjukkan bahwa efektivitas Command Center tidak hanya ditentukan oleh ketersediaan teknologi, tetapi juga oleh kesiapan kelembagaan, integrasi informasi, dan kapasitas aparatur. Penguatan interoperabilitas, keamanan data, kompetensi digital, dan koordinasi antarinstansi diperlukan untuk mendukung pengembangan kebijakan publik yang lebih responsif, adaptif, serta berkelanjutan di tingkat pemerintahan daerah.
Kata kunci: Command Center; Kesiapan Digital; Smart Governance; Tata Kelola Berbasis Data; Kebijakan Adaptif.
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