Pengaruh Dukungan Organisasional terhadap Perilaku Kewargaan Organisasi melalui Mediasi Komitmen Organisasional
DOI:
https://doi.org/10.37950/joc.v5i2.773Abstract
Penelitian ini bertujuan menganalisis pengaruh perceived organizational support terhadap organizational citizenship behavior melalui komitmen organisasional sebagai variabel mediasi pada karyawan Sovereign Bali Hotel. Penelitian menggunakan pendekatan kuantitatif dengan teknik sampling jenuh yang melibatkan seluruh 56 karyawan tetap sebagai responden. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan Structural Equation Modeling–Partial Least Squares (SEM-PLS) dengan bantuan SmartPLS 4.0. Hasil penelitian menunjukkan bahwa perceived organizational support berpengaruh positif dan signifikan terhadap organizational citizenship behavior (? = 0,461; p < 0,001) dan komitmen organisasional (? = 0,746; p < 0,001). Komitmen organisasional juga berpengaruh positif dan signifikan terhadap organizational citizenship behavior (? = 0,422; p = 0,001). Selain itu, komitmen organisasional terbukti memediasi secara parsial komplementer pengaruh perceived organizational support terhadap organizational citizenship behavior (? = 0,314; p = 0,002). Temuan ini menegaskan pentingnya dukungan organisasi dan komitmen karyawan dalam mendorong perilaku sukarela yang mendukung efektivitas pelayanan di industri perhotelan.
Kata Kunci: Dukungan Organisasional; Perilaku Kewargaan Organisasi; Komitmen Organisasional; Mediasi; Industri Perhotelan.
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